Frequently asked questions

Yes. MERUZY does not charge a design fee, quotation fee, or design deposit. Payment is requested only after you approve the final design, quote, and verified dimensions, and we send the formal project order.

No. Rough dimensions are suitable only for initial design and quotation. Prices based on preliminary dimensions are for reference only and must be updated accordingly once detailed drawings are provided. All MERUZY products are fabricated strictly according to the customer's signed shop drawings.

You and your qualified local professional are entirely responsible for field conditions and confirmed production dimensions. MERUZY does not derive production dimensions from photos or rough estimates.

Use the upload button in the inquiry form or paste a shared Google Drive, Dropbox, or OneDrive link.

After you approve the final design, quote and confirmed dimensions, MERUZY sends a formal project order with payment instructions. Standard custom production requires a 50% deposit upon drawing and invoice approval. The remaining 50% balance must be paid upon completion of manufacturing and crating, prior to factory dispatch (verified via high-resolution inspection photos and packing videos). Standard manufacture time is 30–45 business days, counted from the day we receive your signed shop drawings.

Eligible stocked hardware and accessories marked for online sale can be added to the cart and paid for through checkout. Custom architectural systems continue through the free design, approval, and formal-order process.

Not as standard. Delivery is made to an accessible job-site or curbside point. The buyer or contractor is responsible for unloading crates from the truck and must arrange a forklift or sufficient manpower (4–6 people) unless your written quote expressly includes another service.

Inspect the shipment before signing. If freight damage is visible, you MUST note the damage on the Bill of Lading (BOL) upon delivery and report it with photos/videos within 48 hours to info@meruzy.com so a free replacement claim can be reviewed and processed.

Available documents include approved shop drawings, product-specific handling information, installation guidance, and standard shipping/customs documentation (Commercial Invoice, Packing List, Bill of Lading, and Insurance Policy). If your local customs or project jurisdiction requires any specific additional certificates, please inform us in advance during the project review stage.

No. MERUZY supplies products only. You must engage qualified local professionals for field verification and installation. We provide product documentation and remote guidance where appropriate.

A qualified local contractor or installation team must be engaged before final measurement approval and order confirmation.

Requirements vary by location, product, and configuration. Request applicable performance, certification, and warranty documents during project review. Your local design or building professional must confirm jurisdictional acceptance.

Warranty coverage varies by product and configuration. Applicable written terms are provided for review, and any claim must follow the documentation and notice requirements outlined in those terms.