HOW IT WORKS
No guesswork. No upfront drafting fees. Dedicated project support at every step.
From project files and shop drawings to precision production, ocean freight, customs clearance and curbside delivery, every major decision and handoff is documented.
Typical end-to-end timeline: approximately 8–10 weeks · DDP when included in the written quotation
Request a Project Quote
YOUR CROSS-BORDER PROJECT JOURNEY
Start with the files you have
Send the project information needed to understand openings, scope, performance goals and destination.
Submit your window schedule, architectural blueprints or rough-opening (RO) dimensions.
Review scope, destination, missing inputs and project suitability.
Typical: 24–48 hours after complete inputs
Our engineering team develops the initial technical direction and an itemized project quotation.
Confirm design intent, destination and the information supplied for preliminary pricing.
Review specifications and quote the proposed products with the confirmed DDP delivery scope.
Timing depends on revision scope
Resolve configuration details before any production commitment.
Review shop drawings, glass build-ups, Low-E and argon options, opening directions and hardware finishes.
Coordinate revisions and maintain a documented decision trail.
Typical production: 4–5 weeks
Approved drawings and commercial terms become the controlled basis for manufacturing.
Sign the final drawings and remit the production deposit stated in the formal order (typically 50%).
Release the approved configuration to the selected manufacturing partner and coordinate documented quality-control checks before packing.
Typical ocean and clearance: 3–4 weeks
Export packing, vessel movement and import clearance are coordinated as one visible delivery stage.
Complete the final-balance milestone stated in the order and review shipment updates.
Pack in fumigation-free plywood crates and coordinate ocean booking, US customs clearance and duties under the confirmed DDP terms.
Typical inland transit: 3–7 business days after customs clearance
The final delivery method, access requirements and unloading responsibility are confirmed before dispatch.
Prepare a forklift or sufficient trained labor, maintain clear site access and inspect exterior crate condition on delivery.
Coordinate the confirmed curbside delivery vehicle and provide delivery documentation.
Typical production-to-job-site timeline: approximately 8–10 weeks for most North American projects after final drawing approval and deposit. Actual timing may vary based on system configuration, order size, vessel schedules, customs clearance, destination, and job-site delivery requirements.
CASE STUDY BREAKDOWN
See how one contractor’s initial project notes moved through configuration, approval, production and protected delivery.
Contractor Guido submitted hand-drawn sketches for eight bespoke units. His requirements included high-performance thermal-break aluminum, Matte Black finishes inside and out, and a specialized 48" x 48" flip-up pass-through window with integrated gas struts.
INPUT · Client sketches, sizing notes, and universal hardware specsOur engineering team converted the initial concept into a detailed itemized proposal. We specified 81-series thermal-break profiles, dual-pane Low-E tempered glass, and custom "2-over-5" grille patterns to match the architectural aesthetic.
OUTPUT · Reviewable configuration and itemized proposal
Following Guido's sign-off on final CAD shop drawings and field dimensions, fabrication commenced. Each unit underwent a multi-stage QC protocol, including precision assembly, hardware functional tests, and structural integrity audits.
CONTROL POINT · Signed drawings before production
To ensure zero-damage arrival, all units were secured in heavy-duty, fumigation-free plywood crates. The complete 8-unit order was shipped via 100% DDP, handling all customs and logistics directly to the project site in New Jersey.
DELIVERABLE · Protected crates delivered to the confirmed address
REMOTE PRODUCT GUIDANCE
SUPPORT BEYOND DELIVERY
Your qualified local team remains responsible for unloading, final field conditions and installation. MERUZY provides the approved project documents, delivery coordination and post-delivery support defined in the final order.
CROSS-BORDER ORDER FAQ
Yes. While our systems are engineered to professional architectural standards, we frequently work directly with custom homeowners and owner-builders who have dedicated general contractors or professional installers on site. Simply share your plans or opening schedules to begin your project quote.
There is no design fee, quotation fee or design deposit before the formal order. We refine the proposal within the agreed project scope. A major scope change may require a revised schedule or quotation, which will be confirmed in writing.
Payment is requested only after you approve the design, quotation, final verified dimensions and formal order. Production begins after the required payment is received.
No when your written quotation states DDP (Delivered Duty Paid). Under that confirmed scope, MERUZY coordinates the required freight paperwork, customs clearance and duties through curbside delivery. Unloading, site access and installation remain the customer’s responsibility unless expressly included.
Products are protected in enclosed, fumigation-free plywood crates. If visible damage occurs, note it on the delivery receipt or Bill of Lading before the driver leaves and take clear photographs. Properly documented claims are handled under the replacement and transit-damage terms in the final order.
No. MERUZY is a supply-only architectural system provider. You or your qualified local general contractor performs final field verification, unloading and installation. We provide the applicable shop drawings, installation information and remote product guidance.
Systems can be configured with thermal-break profiles and high-performance Low-E insulating glass around project-specific U-factor, SHGC, structural and safety requirements. Compliance is configuration- and jurisdiction-specific; applicable documentation and final suitability must be reviewed against the approved design by your local qualified professional before order confirmation.
Share your window schedule, plans, or rough-opening dimensions. No upfront drafting fees are required to begin.
MATERIAL CONFIDENCE BEFORE YOU ORDER
Order physical aluminum profile, glass and finish samples before starting your project.