Frequently asked questions

Yes. While our architectural systems are engineered for trade professionals, we frequently work directly with custom homeowners and owner-builders who have a dedicated general contractor, architect, or professional installer on site. Simply share your plans or opening schedules to begin your project quote.

No. MERUZY does not charge estimation fees, drafting fees, or design deposits for initial quoting and technical review. Payment is required only after you approve the final shop drawings, verified dimensions, written delivery scope and quotation, and we issue the formal project order. DDP is included only when expressly confirmed in that quotation.

No. Rough dimensions are suitable only for preliminary estimating and technical review. Prices based on preliminary dimensions are for reference and will be finalized once detailed shop drawings and verified field dimensions are confirmed. All MERUZY products are fabricated strictly according to the customer's signed shop drawings.

You and your qualified local professional are entirely responsible for field conditions and confirmed production dimensions. MERUZY does not derive production dimensions from photos or rough estimates.

Use the upload button in the project quote form, or paste a shared Google Drive, Dropbox, or OneDrive link during your inquiry.

After you approve the final design, quote and confirmed dimensions, MERUZY sends a formal project order with payment instructions. Standard custom production requires a 50% deposit upon drawing and invoice approval. The remaining 50% balance must be paid upon completion of manufacturing and crating, prior to factory dispatch (verified via high-resolution inspection photos and packing videos). Standard manufacture time is 30–45 business days, counted from the day we receive your signed shop drawings.

Eligible stocked hardware and accessories marked for online sale can be added to the cart and paid for through checkout. Custom architectural systems continue through the free design, approval, and formal-order process.

Not as standard. Delivery is made to an accessible job-site or curbside point. The buyer or contractor is responsible for unloading crates from the truck and must arrange a forklift or sufficient manpower (4–6 people) unless your written quote expressly includes another service.

Inspect the shipment before signing. If freight damage is visible, you MUST note the damage on the Bill of Lading (BOL) upon delivery and report it with photos/videos within 48 hours to info@meruzy.com so a free replacement claim can be reviewed and processed.

Available documents include approved shop drawings, product-specific handling information, installation guidance, and standard shipping/customs documentation (Commercial Invoice, Packing List, Bill of Lading, and Insurance Policy). If your local customs or project jurisdiction requires any specific additional certificates, please inform us in advance during the project review stage.

No. MERUZY supplies products only. You must engage qualified local professionals for field verification and installation. We provide product documentation and remote guidance where appropriate.

A qualified local contractor or installation team must be engaged before final measurement approval and order confirmation.

Requirements vary by location, manufacturing partner, product and configuration. The selected factory supplies valid available certificates and test records for review; MERUZY matches them to the quoted source and configuration. Your local design or building professional must confirm jurisdictional acceptance.

MERUZY provides a 10-year limited warranty. The covered product, start date, exclusions, claim documents and remedy are defined in the written warranty and order terms for the approved configuration.